Sales Policy – Exilmavel

Effective Date: November 27, 2024

Welcome to Exilmavel! By shopping with us, you agree to the following terms and conditions which outline our sales policies, procedures, and customer service guidelines. We strive to make your shopping experience as seamless as possible. Please take a moment to review our Sales Policy before making a purchase.

1. Ordering Process

To place an order with Exilmavel, follow these easy steps:

  1. Browse and Select Products: Browse our extensive collection of toys and select the items you wish to purchase. Each product page contains detailed descriptions, images, and pricing information.
  2. Add to Cart: Once you’ve found the products you want, simply click the “Add to Cart” button. You can view your cart at any time by clicking the cart icon in the top-right corner of the page.
  3. Checkout: After confirming the items in your cart, proceed to checkout. Here, you will provide your shipping details, billing information, and payment method.
  4. Order Confirmation: Once your order is placed, you will receive an email confirmation with your order number and a summary of your items. If you do not receive an order confirmation email, please contact our support team immediately.

2. Pricing and Payment

All prices on Exilmavel are listed in U.S. Dollars (USD) and are subject to change without notice. The prices displayed on our website are the final prices, including applicable sales tax, unless otherwise stated.

We accept various payment methods, including:

  • Major Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment options

All payment transactions are processed securely through encrypted payment gateways to ensure the safety of your financial information.

3. Shipping and Delivery

Exilmavel offers convenient shipping options for all orders. Our goal is to process and ship your order as quickly as possible. Typically, orders are processed within 1-3 business days from the date of purchase.

  • Domestic Shipping: We offer a range of domestic shipping methods, including standard shipping and expedited shipping options.
  • International Shipping: We currently offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will receive a tracking number via email once your order has shipped, allowing you to track its progress.

Note: Delivery times may vary depending on the shipping method and destination. While we strive to deliver orders as quickly as possible, unforeseen delays may occur during peak seasons or due to third-party shipping carriers.

4. Returns and Refunds

If for any reason you are not completely satisfied with your purchase, Exilmavel offers a flexible return and refund policy.

  • Return Window: You can return most items within 30 days from the date of delivery. Items must be unused, in original packaging, and with all original tags attached.
  • Non-returnable Items: Certain items, such as personalized toys or clearance sale items, may not be eligible for return. Please check the product page for specific return restrictions.

For instructions on how to return an item, please contact our customer service team at info@exilmavel.com. We will provide you with the return address and steps to initiate the process.

Once we receive and verify the return, we will process your refund to your original payment method. Please note that shipping fees are non-refundable, and the return shipping cost is the responsibility of the customer, unless the product was defective or damaged during shipping.

5. Exchanges

At this time, Exilmavel does not offer direct product exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will provide a prepaid return label for defective items and process either a full refund or replacement, as per your preference.

To report a damaged or defective item, please contact our customer service team at info@exilmavel.com and include:

  • Order number
  • Photos or videos of the damaged or defective item
  • A brief description of the issue

We will work to resolve the issue quickly and ensure your satisfaction.

7. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding your order. Feel free to contact us at:

8. Changes to This Sales Policy

We reserve the right to update or change our Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our current practices.