Refund and Return Policy – Exilmavel

Effective Date: November 27, 2024

At Exilmavel, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple and efficient return and refund process. Please carefully review our Refund and Return Policy below.

1. Eligibility for Returns

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original packaging.
  • All original tags, labels, and accessories must be intact and included.
  • The item must not be marked as non-returnable in the product description (e.g., personalized items or final sale products).

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@exilmavel.com or call (409) 727-7187. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will review it and send you a return authorization email with instructions on how to proceed.
  3. Prepare Your Return: Pack the item securely in its original packaging along with any accessories, manuals, or documentation that came with it. Ensure the item is unused and in the same condition as when it was received.
  4. Return Shipping: You will be responsible for the cost of return shipping, unless the item was defective or damaged during shipping. Use a trackable shipping service to ensure the item reaches us safely. We recommend purchasing shipping insurance for higher-value items.

3. Refund Process

Once we receive the returned item and verify that it meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Fees: Please note that shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the item was defective or damaged during shipping.

4. Damaged or Defective Items

If your item arrives damaged or defective, we will gladly issue a full refund or send a replacement, depending on your preference. To return a damaged or defective item:

  1. Contact us within 7 days of receiving the item.
  2. Provide photos or videos of the damaged or defective product along with your order number.
  3. We will send you a prepaid return label for the item and process your refund or replacement immediately upon receiving it.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement product.

6. Non-Refundable Items

Certain items are non-returnable and non-refundable under our policy:

  • Final Sale items
  • Personalized or custom items
  • Gift Cards or vouchers

Please check the product description for specific return restrictions before making a purchase.

7. Contact Us for Returns and Refunds

If you have any questions or need assistance with a return or refund, our customer service team is available to help:

8. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about our latest terms