Privacy Policy – Exilmavel

Effective Date: November 27, 2024

At Exilmavel, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website exilmavel.com, make a purchase, or interact with us in any other way. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information:
When you place an order, create an account, or contact customer service, we may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (credit/debit card details, PayPal, etc.)
  • Phone number
  • Order history

b. Non-Personal Information:
We also collect non-personal information to help us improve our website and services, such as:

  • Browser type and version
  • IP address
  • Device type
  • Time and date of visits
  • Pages viewed and time spent on the site
  • Location data (based on IP address)

This information is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including billing, shipping, and customer support.
  • Customer Service: To respond to your inquiries, provide assistance, and ensure your satisfaction.
  • Marketing Communications: With your consent, we may send promotional emails, newsletters, or special offers. You can opt out at any time by clicking the unsubscribe link in the email or contacting us.
  • Website Improvement: To analyze and improve our website’s functionality and user experience.
  • Fraud Prevention and Security: To detect, prevent, and address fraud and security issues.

3. Cookies and Tracking Technologies

Exilmavel uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze site traffic
  • Personalize content and ads
  • Improve website functionality

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

4. Sharing Your Information

We will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors for secure transactions
  • Shipping companies for order delivery
  • Email marketing services to send promotional content

These third parties are required to use your information only for the purposes for which it was provided and must adhere to strict confidentiality agreements.

We may also share your information if required by law, such as in response to a legal process or government request.

5. Your Data Protection Rights

You have certain rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal data, subject to any legal obligations we must fulfill.
  • Opt-out of Marketing: You can opt out of receiving promotional emails or marketing communications from us by clicking the “unsubscribe” link in the emails or contacting us directly.

To exercise any of these rights, please contact us at info@exilmavel.com.

6. Data Security

We take the security of your personal information seriously and implement appropriate physical, electronic, and managerial procedures to protect it. Your payment information is encrypted using SSL (Secure Sockets Layer) technology to ensure secure transactions.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, such as partners or affiliates. This Privacy Policy applies only to Exilmavel and does not cover any third-party websites. We encourage you to read the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove such information from our systems.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Thank you for shopping at Exilmavel. We value your trust and are committed to protecting your privacy.